Shipping & Delivery

Upon placing an order, you will receive an order confirmation e-mail - once your order has shipped you will receive a separate shipping confirmation e-mail with a tracking link. 

Please continue to check your parcel's location via the tracking link provided in your e-mail, although this may not update for a day or two until the package gets to the destination. This will give you the most up to date information – unfortunately, in this instance, our customer services team will not have access to anything that differs to the tracking details.

If you have not received your shipping or order confirmation e-mail, please check to ensure it has not been sent to your spam inbox before contacting us. 

Destination	Method	Cost	Timescale
UK	Standard	FREE (limited time only)	1-2 weeks
Europe	Standard	FREE (limited time only)	1-2 weeks
USA	Standard	FREE (limited time only)	1-2 weeks
AU/NZ	Standard	FREE (limited time only)	1-2 weeks
Canada	Standard	FREE (limited time only)	1-3 weeks
Rest of World	Standard	FREE (limited time only)	1- 3 weeks

 

Payment, Tax & VAT

All product prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay for the product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the product.

Customers may be contacted by our courier for additional customs information.

For those customers wishing to claim back VAT on orders outside of the EU, unfortunately we do not refund any VAT requests.