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    Upon placing an order, you will receive an order confirmation e-mail - once your order has shipped you will receive a separate shipping confirmation e-mail with a tracking link. 

    Please continue to check your parcel's location via the tracking link provided in your e-mail, although this may not update for a day or two until the package gets to the destination. This will give you the most up to date information – unfortunately, in this instance, our customer services team will not have access to anything that differs to the tracking details.

    If you have not received your shipping or order confirmation e-mail, please check to ensure it has not been sent to your spam inbox before contacting us. 

    Destination Method Cost Timescale
    UK Standard FREE (limited time only) 1-2 weeks
    Europe Standard FREE (limited time only) 1-2 weeks
    USA Standard FREE (limited time only) 1-2 weeks
    AU/NZ Standard FREE (limited time only) 1-2 weeks
    Canada Standard FREE (limited time only) 1-3 weeks
    Rest of World Standard FREE (limited time only) 1- 3 weeks


    Payment, Tax & VAT

    All product prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay for the product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the product.

    Customers may be contacted by our courier for additional customs information.

    For those customers wishing to claim back VAT on orders outside of the EU, unfortunately we do not refund any VAT requests.