Shipping & Delivery
Upon placing an order, you will receive an order confirmation e-mail - once your order has shipped you will receive a separate shipping confirmation e-mail with a tracking link.
| Destination | Method | Cost | Timescale |
|---|---|---|---|
| UK | Standard | £2.99 GBP (free on orders over £50) | 7-10 days |
| Europe | Standard | €3.49 EUR (free on orders over €70) | 7-10 days |
| USA | Standard | $3.99 USD (free on orders over $80) | 7-10 days |
| AU | Standard | $5.99 AUD (free on orders over $120) | 1-2 weeks |
| Canada | Standard | $4.99 CAD (free on orders over $105) | 1-2 weeks |
| Rest of World | Standard | £2.99 GBP (free on orders over £60) | 1- 3 weeks |
Please continue to check your parcel's location via the tracking link provided in your e-mail, although this may not update for a day or two until the package gets to the destination. This will give you the most up to date information – unfortunately, in this instance, our customer services team will not have access to anything that differs to the tracking details.
If you have not received your shipping or order confirmation e-mail, please check to ensure it has not been sent to your spam inbox before contacting us.
Please note: that the indicated timeframes represent the overall average delivery time. Please understand that some orders might arrive either earlier or later than the shown delivery timeframe.
Payment, Tax & VAT
All product prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay for the product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the product.
Customers may be contacted by our courier for additional customs information.
For those customers wishing to claim back VAT on orders outside of the EU, unfortunately we do not refund any VAT requests.
Order Delivered But Not Received
For any packages marked as delivered but was not received, please check with friends and neighbors if they picked up the package instead. Please also check with the shipping company or delivery person for location of the package.
We are unable to cover or replace packages that were marked as delivered by the courier. All of our customers reported that they ended up finding their package.