Please continue to check your parcel's location via the tracking link provided in your email, although tracking updates may temporarily pause while your package undergoes international transport and local customs clearance before handover to your domestic postal courier. This will give you the most up to date information – unfortunately, in this instance, our customer services team will not have access to anything that differs to the tracking details.

If you have not received your shipping or order confirmation email, please check to ensure it has not been sent to your spam inbox before contacting us.