Free delivery over £50◆Tracked the whole way◆Out the door in 1–3 days◆Shipping to 30+ countries◆Packed like it matters◆Free delivery over £50◆Tracked the whole way◆Out the door in 1–3 days◆Shipping to 30+ countries◆Packed like it matters◆
Tracking your order
Watch it the whole way.
The moment your order leaves us, a tracking link lands in your inbox. It's live, open it whenever you like and it'll show you exactly where things have got to.
Somewhere in the middle you'll probably watch it go quiet for a few days while customs does its work. That's the normal rhythm of an international parcel, and it picks up again on its own.
If it's been quiet for more than a week, tell us. We'll chase it.
Live
Order SH·4192
Glasgow → Sydney
14:02
Out for deliverySydney, AU
06:41
Arrived at delivery depotSydney, AU
22:15
Cleared customsSydney, AU
09:30
Departed origin facilityGlasgow, UK
08:12
Order packedGlasgow, UK
The journey
From our shelf to your floor.
01
The second you order
Order confirmation
Your confirmation email lands immediately.
02
Get excited
It crosses borders
Customs checks it, clears it and hands it on.
03
1–3 days
We pack it
A second email brings your tracking link.
04
Final mile
It lands
Your local courier runs the last leg.
WHY US
Everything below is standard.
Out the door in 1–3 days
Dispatched fast, tracked from the moment it leaves.
Same week
Packed to arrive perfect
Tracking from the moment it leaves us.
No breakages
Delivered to 30+ countries
Free once you pass your region's threshold.
Worldwide
Easy returns if it isn't right
Handled by our own team, in hours not days.
No hassle
Loved by thousands
4.9★ from more than 1,200 reviews.
loved by you
Real people, real replies
Real people on support, replying in hours.
HUMAN SUPPORT
Tracked the whole way
A live tracking link lands the moment your order moves.
ALWAYS IN VIEW
Big style. Small business.
Your order supports a small independent team building SickHaus one product at a time.
MADE POSSIBLE BY YOU
Payment, tax & VAT
Asked frequently.
How fast will it get to me?
Most UK orders arrive in 5–10 working days, and international orders in 5–12. You'll have a tracking link before it's even left us.
Is delivery really free?
Over your region's threshold, yes; £50 in the UK. It's applied automatically at checkout, no code needed.
Is the price at checkout the final price?
Yes. What you see is what you pay. Nothing gets added at the end.
Can I track my order?
Every order, every destination. A live link lands in your inbox the moment your parcel is on its way, and it updates itself right up to your door.
Do you ship to my country?
We deliver to over thirty countries. Orders outside the UK may occasionally attract local import charges set by your own customs authority.
What if something isn't right?
Tell us and we'll sort it. Returns are handled by our own team, and we'd rather fix a problem than lose you over one.
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